Yes, there are 3 types of fees:

• Receiving Payment Method fee (a fee that the Payment Service takes from EkExchange for processing your payment)
• EkExchange fee (our fee that is taken for providing the service – our revenue)
• Sending Payment Method fee (a fee that EkExchange pays for sending funds to you)

• Usually about 5-30 minutes with a Credit/Debit Card; however, it depends on the specific payment method. For example, a bank transfer takes 1-5 business days.
• Please also keep in mind that there could be delays in the Bitcoin network, which can cause longer confirmation times

• Yes, by using your debit or credit card. The process usually takes 5-30 minutes if done correctly from the first attempt (most people don’t find this difficult).
• During the transaction, you can specify any Bitcoin wallet, for example, your own wallet or wallet on a website where you are making a payment with Bitcoins.

• Limits depend on the payment method used. For example, for credit cards, the limits are 20,000 per day and 50,000 per month in EUR/USD/GBP.

• We are very serious about taking care of your privacy, please read our privacy policy.

• For certain payment methods we require our clients to go through the KYC (know your customer) process.
• The verification process is straightforward. You simply need to upload your Government ID (Passport, ID Card or Driving License) in good quality to ensure that our automated system can process and approve it within 5 minutes

• EkExchange have an excellent reputation, which is proven by our client feedbacks. We are rated at 9.3 on Trustpilot, an independent and externally-audited review platform.

• Yes, as long as it has the Visa or MasterCard logo on it, and it allows international payments.